Archive

One year of Consumer Duty: Helping insurers ask the "hard question"

Resources required for implementation have been "significantly greater" than expected

FCA anticipates £70m customer savings from GAP intervention

UK's Consumer Duty: a headache on top of a cost-of-living crisis

The introduction of the Consumer Duty regime has piled on costs for insurers at a time when premiums are soaring due to inflation. There are also plenty of questions about how the regulation will be implemented and enforced, as Paul Walsh reports

Insurers short-changing customers on vehicle valuations, FCA review reveals

FCA scrutiny intensifies as insurers face backlash over undervaluing vehicle claims

UK regulator halts 80% of GAP insurance market over value concerns

Financial Conduct Authority says sales paused while engagement with underwriters continues

FCA calls out poor practice in UK general insurance market

The regulator has warned it will continue to monitor firms

UK conduct regulator issues Covid-19 customer support measures

Financial Conduct Authority says the measures come into force this Monday