-
Consumer Duty has become a burden for insurers... but in a good way
18 November 2024The Consumer Duty rules have reshaped the UK's conduct regulation by demanding insurers place customers' needs first. While still seen as a burden, it has been is welcomed as a step towards better outcomes for all. Joshua Geer reports
-
UK's conduct regulator responds to insurers' "data overload" frustrations
17 October 2024Financial Conduct Authority's Cheryl Ng said more work needs to be done