Archive

Consumer Duty has become a burden for insurers... but in a good way

The Consumer Duty rules have reshaped the UK's conduct regulation by demanding insurers place customers' needs first. While still seen as a burden, it has been is welcomed as a step towards better outcomes for all. Joshua Geer reports

UK's financial watchdogs must "regulate for growth", says government

Rachel Reeves's Mansion House speech signals rollback of senior managers and certification regime

FCA non-financial misconduct survey makes "uncomfortable reading" for London market

Non-financial misconduct has risen sharply in the last three years, according to FCA data

Australian regulator takes QBE to court over pricing algorithm

Asic is alleging insurer misled non-life customers about discounts

UK's conduct regulator responds to insurers' "data overload" frustrations

Financial Conduct Authority's Cheryl Ng said more work needs to be done

UK regulator launches probe into home and motor insurance premium financing

Annual interest charges can be up to 30%, says Financial Conduct Authority

FCA warns insurers to show fair value

UK conduct regulator reveals findings of its thematic review and next steps

One year of Consumer Duty: Helping insurers ask the "hard question"

Resources required for implementation have been "significantly greater" than expected

FCA anticipates £70m customer savings from GAP intervention

"The jury is still out" on life insurers' readiness for UK Consumer Duty rules

Closed-book products must meet regulation by end of July