Archive

Consumer Duty has become a burden for insurers... but in a good way

The Consumer Duty rules have reshaped the UK's conduct regulation by demanding insurers place customers' needs first. While still seen as a burden, it has been is welcomed as a step towards better outcomes for all. Joshua Geer reports

EU consumers need easy access to investment and protection

Giancarlo Bosser urges European lawmakers involved in the Retail Investment Strategy to develop a more consumer-centric approach to the process of buying insurance-based products

Australian actuary suggests tying executive bonuses to acting 'fairly' for customers

Country's insurers have faced barrages of criticism from stakeholders recently

HCF Life's contract T&Cs criticised in Federal Court decision

FCA non-financial misconduct survey makes "uncomfortable reading" for London market

Non-financial misconduct has risen sharply in the last three years, according to FCA data

UK regulator launches probe into home and motor insurance premium financing

Annual interest charges can be up to 30%, says Financial Conduct Authority

Eiopa finalises methodology on value-for-money benchmarks

Aim is to help supervisors identify risk, rather than generate an opinion on value

Delivering value for money is about more than benchmarks

European policymakers' initiatives on value-for-money metrics may end with consumers not getting the products that best meet their needs, argues Pablo Pernía Martin

BaFin unearths concerning early-year lapse rates in some retirement products

German regulator delivered a warning on front-loading policy costs, given customer surrender rates

FCA warns insurers to show fair value

UK conduct regulator reveals findings of its thematic review and next steps